At Thea – The House of Comfort Living, we strive to provide high-quality products that are carefully inspected before dispatch. Customer satisfaction and product hygiene are equally important to us. This Refund Policy outlines the circumstances under which refunds may be approved.

1. Refund Eligibility

Customers may request a refund within 3 days (72 hours) from the time of delivery only under the following circumstances:

• Product received is damaged during transit.
• Product has a manufacturing defect.
• Product received is incorrect.
• Any item is missing from the order.
• A return request has been approved in accordance with our Return & Exchange Policy.

Please Note: Comforters, Floor Mats, and Luxury Bedsheets are non-returnable and non-refundable, except where the product received is damaged, has a manufacturing defect, is incorrect, or an item is missing from the order. The non-returnable status of these products is clearly mentioned on the respective product pages before purchase.

Refund requests submitted after 3 days (72 hours) from delivery will not be accepted.

2. Non-Refundable Situations

Refunds will not be approved in the following cases:

• Change of mind after purchase.
• Customer ordered the wrong size, dimensions, colour, design, or variant.
• Customer did not review the product description, specifications, size chart, or images before placing the order.
• Customer does not like the colour, print, pattern, texture, fabric feel, softness, or appearance of the product.
• Product does not match the customer's personal preference, room décor, furniture, or aesthetic expectations.
• Product has been used, washed, altered, soiled, damaged after delivery, or emits fragrance.
• Product is returned without original packaging, tags, or labels.
• Return request is raised after the 3-day return window.
• Damage caused due to misuse, improper handling, or normal wear and tear.
• Minor variations in colour, print placement, texture, finish, or size (up to ±2–3%) resulting from manufacturing processes.
• Products specifically declared as non-returnable on the product page.
• Promotional or clearance sale products where non-returnability has been clearly mentioned.

3. Product Condition for Refunds

To qualify for a refund, the returned product must:

• Be unused and unwashed.
• Be returned in its original packaging.
• Have all tags, labels, and accessories intact.
• Be free from stains, damage, alterations, or signs of usage.

Thea – The House of Comfort Living reserves the right to reject refund requests if the returned product does not satisfy these conditions.

4. Proof Required for Refund Requests

For refund requests involving damaged, defective, incorrect, or missing products, customers may be required to provide:

Photographs

• Clear images of the product.
• Image of the outer packaging with the shipping label visible.
• Additional photographs clearly showing the reported issue.

Unboxing Video (Strongly Recommended)

A continuous video showing:

• The sealed package before opening.
• The complete unboxing process.
• The condition of the packaging and product.

Requests without sufficient supporting evidence may not be approved.

5. Return Charges & Deductions

No Charges

No return or refund charges will be applicable where the return qualifies under our Return & Exchange Policy (damaged, defective, incorrect, or missing product).

Other Approved Returns

If a refund is approved under any other exceptional circumstances at the sole discretion of Thea – The House of Comfort Living:

• A return handling fee of up to 20% of the total order value may be deducted.
• Forward shipping charges are non-refundable.
• Reverse shipping or logistics charges, if applicable, may be deducted.
• Partial COD charges, if paid, are non-refundable.
• Promotional discounts, vouchers, or cashback benefits may be adjusted while calculating the refund.

These deductions help cover:

• Reverse pickup costs
• Quality inspection
• Packaging and restocking
• Payment processing and logistics expenses

6. Refund Processing

Once the returned product is received at our warehouse and successfully passes quality inspection:

Prepaid Orders

Refunds will be processed to the original payment method.

Cash on Delivery (COD) Orders

Refunds for COD orders will be issued only as Store Credit or a Gift Voucher, after deduction of applicable shipping or Partial COD charges, if any.

Refunds are generally initiated within 5–7 business days after the returned product has been received and approved.

Where appropriate, Thea – The House of Comfort Living may instead offer:

• A replacement product, or
• Store Credit of equivalent value.

If the returned product fails quality inspection, the refund request may be rejected and the product may be returned to the customer.

7. Order Cancellation Before Dispatch

Orders may be cancelled only before they are dispatched.

Upon successful cancellation, refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

8. Cancellation After Dispatch

If the order has already been shipped but has not yet been delivered:

• Customers may contact our support team.
• Customers may refuse the delivery at the time of arrival.

Once the shipment is received back at our warehouse and passes inspection:

• Refunds for prepaid orders will be initiated within 5–7 business days.
• Shipping charges and Partial COD charges, where applicable, are non-refundable.

9. Payment Timeline

Once the refund is initiated by Thea – The House of Comfort Living:

• Most refunds are credited within 5–7 business days.
• Actual credit timelines may vary depending on the customer's bank, card issuer, UPI provider, or payment gateway.

Thea – The House of Comfort Living shall not be responsible for delays caused by banks or payment service providers after the refund has been processed.

10. Order Misuse & Abuse Protection

To maintain a fair shopping experience, Thea – The House of Comfort Living reserves the right to:

• Reject refund requests involving false or fraudulent claims.
• Reject requests where repeated return or refund behaviour is observed.
• Restrict or block customer accounts showing excessive returns or delivery refusals.
• Cancel suspicious, bulk, or reseller orders.
• Take appropriate action in cases of policy misuse or abuse.

Need Assistance?

📩 Email: care@thealiving.in

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