Refund Policy
Thea – The House of Comfort Living
At Thea – The House of Comfort Living, customer satisfaction and product hygiene are both important to us. If you are not satisfied with your purchase, we offer a 7-day return window, subject to the conditions outlined below.
1. Refund Eligibility (Within 7 Days)
Customers may request a refund within 7 days of delivery only under the following circumstances:
• Product received is damaged
• Product has a manufacturing defect
• Product received is incorrect
• Any item is missing from the order
• Customer wishes to return the unused product in original condition (not applicable to promotional or partner-discounted orders)
Refund requests must be submitted within 7 days (168 hours) of delivery through our website or customer support.
Requests raised after 7 days will not be accepted.
2. Promotional & Partner Orders
Orders placed during:
• Promotional sales
• Coupon campaigns
• Cashback offers
• Scratch card campaigns
• Affiliate or partner promotions
• Platforms including but not limited to Google Pay, CRED, Paytm, or similar third-party channels
may be subject to special refund restrictions.
Products purchased through promotional campaigns or partner platforms are not eligible for return or refund, except in the following cases:
• Product received is damaged
• Product has a manufacturing defect
• Product received is incorrect
• Item missing from the order
Refund requests due to change of mind, wrong selection, misunderstanding of product type (such as flat vs fitted bedsheet), or preference-related reasons will not be accepted for promotional orders.
3. Product Condition for Refunds
To qualify for a refund, the product must meet the following conditions:
• Product must be unused and unwashed
• Product must be returned in original packaging
• Tags, labels, and packaging must be intact
• Product must not be altered, damaged, or mishandled
Thea reserves the right to reject refund requests if the returned product does not meet these conditions.
4. Return & Refund Charges
Where returns are permitted:
• A return handling fee of up to 20% of the total order value may be applied.
• Forward shipping charges are non-refundable.
• Reverse logistics and handling charges may be deducted from the refund amount.
• Any promotional discounts applied may be adjusted at the time of refund calculation.
This helps cover:
• Reverse pickup costs
• Quality inspection
• Packaging and restocking handling
5. Proof Requirements (If Product is Damaged / Incorrect)
To process refund requests for damaged, defective, or incorrect items, the following may be required:
Photographs
• Clear images of the product
• Photo of the outer packaging with shipping label visible
• Images clearly showing the issue
Unboxing Video (Strongly Recommended)
• Video showing the sealed package being opened
• Packaging and product condition must be clearly visible
Requests without sufficient proof may not be approved.
6. Refund Processing
Once the returned product is received and verified:
• Refund will be processed to the original payment method
• Refund timeline: 5–7 business days after inspection
If a customer prefers:
• A replacement, OR
• Store credit
may be offered instead of a refund.
If the returned product fails quality inspection, refunds may be rejected.
7. Cancellation Before Shipping
Orders can be cancelled:
• Before dispatch only
If eligible:
• Refund will be processed to the original payment method within 7 business days.
8. Cancellation After Shipping
If the order has already been shipped but not delivered:
• Customer may refuse delivery at the time of arrival
Once the shipment returns to our warehouse in original condition:
• Refund will be processed within 3–7 business days
Shipping charges are non-refundable.
If an order is returned due to:
• Delivery refusal
• Incorrect address
• Customer unavailability
Additional handling or shipping deductions may apply.
9. Non-Refundable Situations
Refunds will not be provided if:
• Product has been used, washed, altered, or damaged after delivery
• Product is returned without original packaging or tags
• Request is raised after the 7-day window
• Damage is caused due to misuse or normal wear & tear
• Return request is made due to preference-related reasons for promotional orders
• Minor color, design placement, or size variation within acceptable tolerance
• Product purchased during certain promotional or clearance sales (if declared non-returnable)
10. Order Misuse & Abuse Protection
To ensure fair usage:
Thea – The House of Comfort Living reserves the right to:
• Reject refund requests showing signs of misuse
• Block accounts with repeated return behaviour
• Restrict customers with frequent delivery refusals
• Cancel suspicious or bulk orders
• Take necessary action in case of fraudulent claims
11. Payment Gateway Timelines
Refund timelines may vary depending on your:
• Bank
• Card provider
• Payment gateway
Thea is not responsible for delays caused by banks or payment gateways.
Need Assistance?
📩 Email: care@thealiving.in
📱 Customer Support: Available via website / WhatsApp