Shipping and Delivery Policy
Thea – The House of Comfort Living
At Thea – The House of Comfort Living, we aim to deliver your orders safely, efficiently, and within the estimated timelines. This Shipping & Delivery Policy outlines how we process and ship orders across India.
1. Order Processing Time
Orders are typically processed within 1–2 business days from the date of confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Processing times may vary during:
- High-demand periods
- Promotional campaigns
- Sale events
- Unforeseen operational circumstances
Orders placed during promotional campaigns or partner-led offers may experience slightly longer processing timelines due to increased order volumes.
2. Shipping Timeline
Standard delivery timeline is 3–7 business days, depending on your location.
Remote or non-serviceable pin codes may require additional delivery time.
Delivery timelines are estimated timelines only and not guaranteed, and may vary due to courier network performance or operational factors.
3. Shipping Charges
Shipping charges, if applicable, are displayed at checkout before payment.
Any promotional free shipping offer will be clearly mentioned on the website.
Shipping charges are non-refundable under all circumstances, including:
- Returns
- Exchanges
- Order cancellations after dispatch
- Failed delivery attempts
- Refused deliveries
If a shipment is returned due to customer unavailability, refusal, or incorrect address, additional re-shipping charges may apply.
4. Order Tracking
Once your order is dispatched:
- You will receive tracking details via SMS, email, or WhatsApp
- Customers are responsible for tracking their shipment using the provided details
In case of delivery delays, customers are encouraged to coordinate directly with the courier partner using tracking information.
5. Delivery Attempts
Our logistics partners will make multiple delivery attempts.
If:
- The customer is unavailable
- Delivery is refused
- Address is incorrect or unreachable
The order may be returned to our warehouse.
Re-shipping charges will apply for re-dispatch of returned shipments.
Repeated delivery failures may result in order cancellation without refund of shipping charges.
6. Delays Beyond Our Control
We are not liable for delays caused by:
- Natural disasters
- Weather conditions
- Government restrictions
- Logistics disruptions
- Public holidays
- Force majeure events
Such delays do not qualify for cancellation, compensation, or refund of shipping charges.
7. Risk & Title
Risk of loss or damage transfers to the customer upon successful delivery of the product to the shipping address provided at checkout.
Delivery confirmation by courier shall be treated as proof of successful delivery.
8. Incorrect Address
Customers are responsible for providing accurate and complete shipping details.
We are not responsible for delivery failures caused by:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Unreachable recipient
Orders returned due to incorrect address details may be re-shipped at additional shipping cost.
9. Promotional & Partner Order Shipping Conditions
Orders placed through:
- Promotional sales
- Coupon campaigns
- Cashback offers
- Scratch card campaigns
- Affiliate platforms
- Partner platforms such as Google Pay, CRED, Paytm, or similar third-party sources
may be subject to special shipping and return conditions.
These include:
- Longer processing timelines during peak promotional periods
- Restricted return or exchange eligibility (as per Refund Policy)
- Mandatory shipping and handling fee deductions where applicable
Shipping benefits such as free shipping may vary based on promotional campaign terms.
10. Refused or Undelivered Orders
If a customer refuses delivery or fails to accept the shipment after multiple delivery attempts:
- The order will be returned to our warehouse
- Forward shipping charges will not be refunded
- Reverse logistics and handling charges may be deducted
- Re-shipping will be processed only after payment of applicable charges
Repeated refusal of deliveries may result in account or order restrictions.
For shipping-related queries, please contact:
Email: care@thealiving.in