Return & Exchange Policy
Thea – The House of Comfort Living
At Thea – The House of Comfort Living, every product is carefully packed and quality-checked before dispatch. If you face any issue with your order, we offer a structured return and exchange process to ensure a smooth customer experience while maintaining product hygiene and quality standards.
A. Return & Exchange Policy
We offer returns or exchanges within 7 days of delivery under the following circumstances:
• Product received is damaged
• Product has a manufacturing defect
• Product received is incorrect
• Item missing from the order
• Customer wishes to return or exchange the product in unused condition (not applicable to promotional or partner-discounted orders)
Return Window
Customers must raise a return or exchange request within 7 days (168 hours) from the time of delivery.
Requests raised after 7 days will not be accepted under any circumstances.
Mandatory Proofs Required
To process a return or exchange request, the following proofs may be required:
1. Photographs
• Clear images of the product
• Photo of the outer packaging with shipping label visible
• Additional images clearly highlighting the issue (if applicable)
2. Unboxing Video (Strongly Recommended)
• A clear video showing the sealed package being opened
• Packaging and product condition should be clearly visible
Note: Requests without sufficient proof in case of damage, defect, or incorrect product may not be approved.
Product Condition for Returns
Returned products must meet the following conditions:
• Product must be unused and unwashed
• Product must be returned in original packaging
• Tags and labels must be intact
• Product must not be altered, damaged, washed, or mishandled
Returns may be rejected if the above conditions are not met.
Return & Exchange Fees (Where Applicable)
In cases where returns or exchanges are approved:
• A return or exchange fee of up to 20% of the total order value may be applied.
• Forward and reverse shipping charges are non-refundable.
• The applicable fee amount will be deducted from the refund or store credit amount.
B. Replacement / Refund Fulfilment
After verification and approval:
• Exchange: Replacement product will be dispatched.
• Return: Refund will be processed to the original payment method.
Refund processing timeline:
5–7 business days after the product is received and inspected at our warehouse.
If the same product or variant is out of stock, we may offer:
• Store credit, or
• Alternate product of equal value
C. Cancellation Policy
C-1. Cancellation Before Shipping
Orders can be cancelled only before dispatch. In case the order is dispatched, cancelation is not allowed.
Customers can cancel by:
- Contacting customer support via email at care@thealiving.in
- Calling or by sending a WhatsApp on the helpline number - +91-9315641391
Refunds will be processed to the original payment method within 7 business days.
C-2. Cancellation After Shipping
If the order has already been shipped but not delivered:
• Please contact our support team
• You may refuse the order at the time of delivery
Once the shipment returns to our warehouse:
• Refund will be initiated within 3–7 business days
Shipping charges are non-refundable.
D. Promotional Orders & Partner Offer Policy
Special Terms for Promotional Purchases
Orders placed during promotional campaigns or through third-party partner platforms are subject to special conditions.
This includes (but is not limited to) purchases made via:
• Promotional sales on thealiving.in
• Coupon or cashback platforms
• Scratch card offers
• Affiliate or partnership campaigns
• Cashback or deal websites
• Partner platforms such as:
- Google Pay
- CRED
- Paytm
- Affiliate websites
- Any third-party promotional inventory driving traffic to Thea Living
Non-Returnable Promotional Orders
Products purchased during promotional sales, coupon-based offers, cashback campaigns, or partner-led discount campaigns may not be eligible for return or replacement, except in the following cases:
• Product received is damaged
• Product has a manufacturing defect
• Product received is incorrect
• Item missing from the order
Returns or exchanges due to personal preference (such as wrong selection, misunderstanding of product type, size confusion, or change of mind) will not be accepted for promotional orders.
E. Order Misuse & Abuse Protection
To protect product quality and prevent policy misuse, Thea Living reserves the right to:
• Reject return or exchange requests in case of repeated return behaviour
• Deny service in cases of suspected misuse or policy abuse
• Cancel promotional orders suspected to be fraudulent
• Restrict or block accounts suspected of excessive returns
• Cancel bulk or suspicious orders placed for resale purposes
F. Product Variation Disclaimer
Due to differences in:
• Screen resolution
• Device display settings
• Lighting conditions during photography
• Fabric and printing processes
Slight variation in color, texture, print placement, or finish may occur.
Such variations:
• Are not considered manufacturing defects
• Are not eligible for return or replacement
Size variations of up to ±2–3% may occur due to manufacturing processes and are considered acceptable.
G. Hygiene & Usage Disclaimer
For hygiene and product integrity reasons:
• Used, washed, or soiled products will not be accepted for return or exchange
• Products showing signs of usage, washing, or fragrance will be rejected
• Refunds will not be processed for products failing hygiene checks
Need Assistance?
📩 Email: care@thealiving.in
📱 Customer Support / WhatsApp: Available via website
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Thea – The House of Comfort Living 🤍