Privacy policy
Thea – The House of Comfort Living
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder. This document does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding agreement between you and D to C Ninja LLP, the owner and operator of Thea – The House of Comfort Living (“Company”, “we”, “us”, “our”).
By accessing or using our website, you agree to be bound by this Privacy Policy. If you do not agree, please do not use our website.
1. Information We Collect
We collect information to provide a safe, efficient, and personalized shopping experience.
a. Personal Information
When you place an order, register, or interact with us, we may collect:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment-related information (processed securely via third-party payment gateways)
b. Non-Personal Information
We may automatically collect:
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IP address
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Browser type and device details
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Website usage data
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Referring URLs
This data is collected in an aggregated and anonymized manner for analytics and security purposes.
2. Cookies
We use cookies to:
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Improve website functionality
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Enhance user experience
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Analyze website traffic
Cookies do not store sensitive personal data. You may disable cookies via browser settings; however, some website features may not function properly.
3. Use of Your Information
Your information is used to:
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Process and deliver orders
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Communicate order and service updates
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Provide customer support
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Improve products and website experience
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Detect and prevent fraud or unauthorized activity
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Comply with legal and regulatory requirements
Marketing communication is sent only where permitted, and you may opt out at any time.
4. Sharing of Information
We may share your information strictly on a need-to-know basis with:
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Payment gateway partners for secure transactions
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Logistics and delivery partners for order fulfillment
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Technology and analytics providers to improve our services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Information may be disclosed if required by law, court order, or government authority.
5. Data Security
We follow reasonable security practices and procedures to safeguard your data, including:
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Encrypted payment processing
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Secure servers and restricted access
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Periodic security reviews
While we take strong measures, no system is completely secure, and users acknowledge this inherent risk.
6. Your Rights
You have the right to:
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Access or update your personal information
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Withdraw consent for marketing communication
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Request account deletion, subject to legal obligations
Requests can be made through your account dashboard or by contacting us.
7. Third-Party Links
Our website may contain links to third-party websites. D to C Ninja LLP is not responsible for the privacy practices or content of such websites.
8. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill orders and services
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Meet legal, regulatory, and accounting requirements
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Resolve disputes and enforce agreements
9. Policy Updates
We reserve the right to modify this Privacy Policy at any time without prior notice. Updates will be posted on this page. Continued use of the website constitutes acceptance of the revised policy.
10. Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, grievance details are provided below:
Grievance Officer
Mrs. Meghna Jain
Email: care@thealiving.in
Phone: 9315641391
Business Owner
D to C Ninja LLP
11. Consent
By using this website and providing your information, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.