Shipping policy
Thea – The House of Comfort Living
At Thea – The House of Comfort Living, we aim to deliver your orders safely, efficiently, and within the estimated timelines. This Shipping & Delivery Policy outlines how we process and ship orders across India.
1. Order Processing Time
-
Orders are typically processed within 1–2 business days from the date of confirmation.
-
Orders placed on weekends or public holidays will be processed on the next working day.
-
Processing times may vary during high-demand periods, sales, or unforeseen circumstances.
2. Shipping Timeline
-
Standard delivery timeline is 3–7 business days, depending on your location.
-
Remote or non-serviceable pin codes may require additional time.
Delivery timelines are estimates and not guaranteed.
3. Shipping Charges
-
Shipping charges, if applicable, are displayed at checkout before payment.
-
Any promotional free shipping offer will be clearly mentioned on the website.
Shipping charges are non-refundable once the order is shipped.
4. Order Tracking
Once your order is dispatched:
-
You will receive tracking details via SMS, email, or WhatsApp.
-
Customers are responsible for tracking their shipment using the provided details.
5. Delivery Attempts
-
Our logistics partners will make multiple delivery attempts.
-
If the customer is unavailable or refuses delivery, the order may be returned to us.
-
Re-shipping charges may apply for re-dispatch of returned shipments.
6. Delays Beyond Our Control
We are not liable for delays caused by:
-
Natural disasters
-
Weather conditions
-
Government restrictions
-
Logistics disruptions
-
Force majeure events
7. Risk & Title
Risk of loss or damage transfers to the customer upon successful delivery of the product to the shipping address provided at checkout.
8. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for delivery failures due to incorrect or incomplete addresses.
For shipping-related queries, please contact:
Email: care@thealiving.in